Shipping policy

Last updated: October 2025

Trading name: Speed Sale Bullion

Business type: Sole Trader

Location: United Kingdom

1. Overview

This Shipping Policy outlines how and when your orders are processed and delivered. We aim to ensure that all items are packaged securely, dispatched quickly, and delivered safely to our customers.

2. Processing Time

Orders are typically processed and dispatched the next working day after payment has cleared. Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Methods

All standard orders are shipped via Royal Mail 48 Tracked as our baseline delivery service. This method provides full tracking and an estimated delivery time of 2–3 working days after dispatch.

4. Upgraded Shipping

For higher-value or bulk orders, we automatically upgrade delivery to Royal Mail Tracked & Signed 24 at no additional cost to the customer. This ensures faster delivery (typically next working day) and requires a signature upon receipt.

5. Dispatch Notifications

Once your order has been shipped, you will receive a confirmation email with tracking details. Customers are encouraged to track their parcels directly through Royal Mail’s online tracking portal.

6. Delivery Times

Delivery times are estimates and not guarantees. Delays may occur due to postal backlogs, adverse weather, or other factors beyond our control. We always do our best to assist in locating delayed parcels.

7. Lost or Delayed Parcels

If your parcel has not arrived within 10 working days after dispatch, please contact us for assistance. We will open an investigation with the postal carrier and, if confirmed lost, issue a replacement or refund as appropriate.

8. Damaged Deliveries

If your parcel arrives damaged or appears tampered with, please contact us immediately with photos of the packaging and contents. We will arrange a free return or replacement where appropriate.

9. International Shipping

At present, we primarily ship within the United Kingdom. International orders may be accepted on request and are subject to additional postage fees and customs requirements.

10. Contact Information

For any questions about shipping or delivery, please contact us via our Contact Page or email sales@speedsalebullion.com.